LEGAL NOTICE

Last updated: 14 July 2026

This Legal Notice governs access to and use of the Stone and Scents website and online store.

Please read this document carefully. By accessing, browsing or using our website, you acknowledge that you have read and understood this Legal Notice.

1. Website Operator

This website is operated under the trading name Stone and Scents, an online retailer specialising in miniature perfumes, fragrances and related products.

Stone and Scents
Legal entity: CRANBOURN HOLDINGS LIMITED
Registered address: 1 The Green, Richmond, Surrey, England, TW9 1PL
Email: info@stoneandscents.com
Company registration number: 11692479
Store type: Online-only retail store

Stone and Scents operates exclusively online and does not maintain a physical retail shop open to the public.

The registered or business address above is provided for legal and administrative identification. Customers must not return products to this address unless they have received prior written return instructions from us.

2. Purpose of the Website

The purpose of this website is to:

• Present information about Stone and Scents;

• Display miniature perfumes, fragrances and related products;

• Allow customers to purchase products online;

• Provide information about orders, payments, shipping, returns and refunds;

• Offer customer support and other related services.

Accessing the website does not create a contractual relationship unless the customer completes an order that is accepted by Stone and Scents.

All purchases are also governed by our Terms of Service, Shipping Policy and Return and Refund Policy.

3. Acceptance of This Legal Notice

By accessing or using this website, you agree to use it lawfully and in accordance with:

• This Legal Notice;

• Our Terms of Service;

• Our Privacy Policy;

• Our Cookie Policy;

• Applicable laws and regulations.

If you do not accept these conditions, you should stop using the website.

4. Website Access

We aim to keep the website accessible, secure and operational. However, uninterrupted access cannot be guaranteed.

We may temporarily suspend, restrict or remove access to all or part of the website for reasons including:

• Maintenance;

• Technical updates;

• Security improvements;

• Server or network failures;

• Legal or regulatory requirements;

• Events outside our reasonable control.

We may change, update, remove or discontinue website content or features without prior notice, where permitted by law.

5. Permitted Use

You may use this website for lawful personal shopping and information purposes.

You must not:

• Use the website for fraudulent or illegal purposes;

• Attempt to access restricted areas, accounts, servers or databases;

• Interfere with the operation or security of the website;

• Introduce viruses, malware or harmful code;

• Collect customer or website data without authorisation;

• Copy or reproduce website content for commercial use;

• Use automated tools to scrape, extract or index website content without permission;

• Place fraudulent, abusive or unauthorised orders;

• Impersonate another person or provide false information;

• Use our branding in a misleading manner;

• Carry out any activity that could damage Stone and Scents, its customers or its service providers.

We may restrict or block access where we reasonably believe that a user has violated these conditions.

6. Intellectual Property

Unless otherwise stated, the content available on this website is owned by, licensed to or lawfully used by Stone and Scents.

Protected content may include:

• The Stone and Scents name and logo;

• Website design and layout;

• Product descriptions;

• Written content;

• Photographs and videos;

• Graphics and illustrations;

• Advertising materials;

• Icons, banners and visual elements;

• Databases and website organisation.

You may view and temporarily store website content for personal, non-commercial use.

You may not reproduce, modify, distribute, publish, sell, license, publicly display or commercially exploit our content without prior written permission.

Unauthorised use may violate copyright, trademark and other intellectual property laws.

7. Third-Party Brands and Trademarks

Product names, trademarks, logos and other intellectual property belonging to third parties remain the property of their respective owners.

References to third-party brands may be used only to identify, describe or provide relevant information about products.

Unless expressly stated, the presence of a third-party trademark does not mean that Stone and Scents is sponsored, operated, authorised or endorsed by that trademark owner.

We do not claim ownership of third-party intellectual property.

8. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, quantities, fragrance notes and other information are accurate.

However:

• Screen settings may affect how colours appear;

• Packaging may be updated by manufacturers;

• Minor packaging variations may occur;

• Fragrance perception varies between individuals;

• Product information provided by manufacturers or suppliers may change;

• Typographical or technical errors may occasionally occur.

Images are provided for illustration and identification purposes. A product may have minor packaging differences without changing its identity, quantity or intended use.

Nothing in this section limits the customer’s legal rights where a product is defective, damaged, unsafe, counterfeit, incorrectly supplied or materially different from its description.

9. Pricing and Availability

Prices and product availability may change without prior notice.

The price applicable to an order will normally be the price displayed when the customer completes the purchase, subject to the correction of obvious and unmistakable errors.

Placing a product in the shopping cart does not reserve it.

We may correct:

• Pricing errors;

• Incorrect discounts;

• Product-description errors;

• Stock errors;

• Technical checkout errors.

Where an error affects an order, we may contact the customer to confirm the correct information or cancel and refund the affected item.

10. Fragrance Use and Safety

Perfumes and fragrance products must be used according to the instructions and warnings shown on their packaging.

Customers should:

• Use fragrance products externally only;

• Avoid contact with eyes and sensitive areas;

• Keep products away from children and pets;

• Keep products away from flames, sparks and excessive heat;

• Review ingredient and allergy information before use;

• Stop using a product if irritation or an unexpected reaction occurs.

The information presented on this website is general product information and does not constitute medical or dermatological advice.

Customers with allergies, sensitivities or medical concerns should seek advice from an appropriate healthcare professional before using a product.

11. Website Information and Liability

We take reasonable care when preparing website content but cannot guarantee that every piece of information will always be complete, current or free from errors.

To the maximum extent permitted by law, Stone and Scents will not be responsible for losses caused solely by:

• Temporary website unavailability;

• Technical errors outside our reasonable control;

• Unauthorised access caused by the user’s failure to protect their login details;

• Reliance on general informational content rather than professional advice;

• Third-party websites or services;

• Misuse of products contrary to their instructions;

• Inaccurate information provided by the customer.

Nothing in this Legal Notice excludes or restricts liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Defective or unsafe products where liability cannot be excluded;

• Violations of mandatory consumer rights;

• Any liability that cannot legally be excluded or restricted.

12. External Links

The website may contain links to third-party websites, including:

• Payment providers;

• Delivery carriers;

• Social media platforms;

• Review services;

• Manufacturers;

• Advertising platforms;

• Customer-support services.

External links are provided for convenience or functionality.

Stone and Scents does not control and is not responsible for the content, availability, security, privacy practices or terms of independent third-party websites.

Users should review the applicable policies before providing personal information to an external service.

13. Payment and Third-Party Services

Payments may be processed by independent payment providers made available during checkout.

These providers may apply their own:

• Terms of use;

• Privacy policies;

• Security checks;

• Identity-verification procedures;

• Fraud-prevention procedures.

Stone and Scents does not normally store complete payment-card information.

The availability of a payment method may depend on the customer’s location, order value, currency and the payment provider’s approval.

14. Personal Data

Stone and Scents processes personal data in accordance with its Privacy Policy and applicable data-protection laws.

Personal information may be processed to:

• Complete purchases;

• Process payments;

• Deliver orders;

• Respond to customers;

• Prevent fraud;

• Manage returns and refunds;

• Comply with legal obligations;

• Improve the website and services;

• Send marketing communications where permitted.

Further information about personal-data processing and customer rights is available in our Privacy Policy.

15. Cookies

This website may use cookies, pixels, tags and similar technologies to:

• Enable essential website functions;

• Maintain shopping-cart contents;

• Remember customer preferences;

• Measure website performance;

• Analyse website traffic;

• Prevent fraud;

• Measure advertising;

• Personalise marketing where permitted.

Non-essential cookies will be managed according to applicable consent requirements.

Further details are available in our Cookie Policy and cookie preference centre.

16. Consumer Rights

Customers purchasing through Stone and Scents may benefit from mandatory consumer protections based on the country in which they reside.

These protections may include rights relating to:

• Clear pre-contractual information;

• Delivery;

• Online cancellation;

• Returns;

• Refunds;

• Faulty or misdescribed products;

• Product safety;

• Legal guarantees.

Nothing in this Legal Notice, our Terms of Service or our store policies is intended to remove or reduce a mandatory consumer right.

17. Complaints

Customers may submit questions or complaints by contacting:

Email: info@stoneandscents.com

Please include:

• Your full name;

• Order number, where applicable;

• A clear description of the issue;

• Relevant photographs or documents.

We will review complaints fairly and aim to provide a response within a reasonable period.

Where applicable, customers may also contact a competent consumer-protection authority or an appropriate alternative dispute-resolution body.

18. Reporting Intellectual Property Concerns

Anyone who believes that content published on this website infringes their copyright, trademark or other intellectual property rights may contact:

info@stoneandscents.com

The notification should include:

• Identification of the protected work or trademark;

• Identification of the allegedly infringing content;

• The location of the content on the website;

• Contact information for the rights holder or authorised representative;

• An explanation of the claimed infringement;

• Supporting evidence of ownership or authorisation.

We may remove or restrict access to content while a valid claim is investigated.

19. Security

Users must not attempt to test, bypass or interfere with website security without written authorisation.

Although we use reasonable safeguards, no internet-based system can be guaranteed to be completely secure.

Customers are responsible for:

• Protecting their account credentials;

• Using secure passwords;

• Preventing unauthorised access to their devices;

• Informing us promptly about suspected account misuse.

Security concerns may be reported to info@stoneandscents.com.

20. Governing Law

This Legal Notice is governed by the laws applicable to the legal establishment of the entity operating Stone and Scents.

Where the user is a consumer, this choice of law does not remove mandatory protections available under the laws of the country in which the consumer normally resides.

Disputes will be handled by the courts or authorities having jurisdiction under applicable consumer and procedural laws.

21. Severability

If any provision of this Legal Notice is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

22. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

• Our business details;

• Website functionality;

• Products or services;

• Applicable laws;

• Service providers;

• Security practices.

The latest version will be published on the website with its updated revision date.

23. Contact Information

For legal, commercial or website-related enquiries, contact:

Stone and Scents
Legal entity: CRANBOURN HOLDINGS LIMITED
Registered address: 1 The Green, Richmond, Surrey, England, TW9 1PL
Email: info@stoneandscents.com
Company registration number: 11692479
Store type: Online-only retail store