Terms of service

Welcome to Stone and Scents.

These Terms of Service govern your access to and use of our website, online store, products and related services. By visiting our website, placing an order or otherwise using our services, you agree to these Terms.

Please read these Terms carefully before using our website or purchasing a product.

1. About Stone and Scents

Stone and Scents is an online retailer specialising in miniature perfumes, fragrances and related products.

Store name: Stone and Scents
Contact email: info@stoneandscents.com
Business model: Online-only retail store

References in these Terms to “Stone and Scents”, “we”, “us” or “our” refer to the operator of the Stone and Scents online store.

References to “you” or “customer” refer to the person visiting our website or purchasing our products.

2. Acceptance of These Terms

By accessing our website or purchasing from us, you confirm that:

You have read and understood these Terms;
You agree to comply with these Terms;
You have the legal capacity to enter into a binding contract;
The information you provide is accurate and complete;
You will use our website and products only for lawful purposes.

If you do not agree with these Terms, you must not use our website or place an order.

3. Eligibility

You must have the legal capacity required under the laws of your country to place an order.

If you are under the legal age to enter into a contract, you may only use our services with the involvement and authorisation of a parent or legal guardian.

We reserve the right to refuse or cancel orders where we reasonably believe that the customer does not have legal capacity or that an order has been placed without appropriate authorisation.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, quantities and other information are accurate.

However:

Product colours may appear differently depending on your screen or device;
Product packaging may be updated by the manufacturer or supplier;
Minor differences may exist between website images and the product delivered;
Fragrance perception, intensity and longevity may vary between individuals;
Product availability may change without notice.

Images are provided for illustrative purposes. Unless expressly stated otherwise, accessories, decorative items or background elements appearing in an image are not included.

A minor packaging variation that does not affect the product’s identity, quantity, quality or intended use will not normally be considered a defect.

Nothing in this section limits your statutory rights where a product is faulty, damaged, misdescribed or not as advertised.

5. Fragrance Information and Personal Preferences

Fragrance is subjective. Notes, descriptions and fragrance categories are provided to help customers understand the general character of a product, but individual experiences may vary.

We cannot guarantee that:

A fragrance will smell the same on every person;
A customer will personally like a fragrance;
The fragrance will have a specific level of projection or longevity;
A fragrance will react identically on different skin types, clothing or environments.

Personal dislike of a fragrance does not automatically mean that the product is defective. Returns remain subject to our Return and Refund Policy and your mandatory consumer rights.

6. Safe Use and Allergies

Customers are responsible for reading the product packaging, ingredient information, warnings and usage instructions before use.

Perfume and fragrance products should:

Be used externally only;
Be kept away from the eyes and other sensitive areas;
Be kept away from children and pets;
Be kept away from flames, heat sources and direct sunlight;
Not be used if the customer knows they are allergic or sensitive to an ingredient.

Discontinue use if irritation or an unexpected reaction occurs.

Product information on our website is not medical advice. Customers with allergies, sensitivities, skin conditions or other health concerns should consult an appropriate healthcare professional before using a product.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

7. Product Availability

All orders are subject to product availability.

Adding a product to your shopping cart does not reserve it. A product may become unavailable before payment or order confirmation is completed.

We may:

Limit the quantity of products purchased by one person;
Limit sales by household, account, delivery address or region;
Discontinue products without prior notice;
Refuse unusually large or suspicious orders;
Cancel an order if a product is unavailable.

If we cancel an order after payment because the product is unavailable, we will refund the affected amount using the original payment method.

8. Prices and Currency

Product prices are displayed in the currency shown on our website or during checkout.

Unless stated otherwise, prices include applicable consumption taxes where legally required. Delivery charges, import charges or other applicable costs will be displayed or explained before the order is completed where required by law.

We may change our prices at any time. A price change will not affect an order that has already been accepted, except where there has been an obvious pricing error.

Your bank or payment provider may charge currency conversion or international transaction fees. Stone and Scents does not control these fees.

9. Pricing and Website Errors

Despite our efforts, pricing, product, discount or availability errors may occasionally occur.

Where an obvious error is identified, we may contact you to:

Confirm whether you wish to proceed at the correct price;
Offer a suitable alternative;
Cancel the affected product or order.

We will not be required to supply a product at a price that is clearly and unmistakably incorrect where the error should reasonably have been recognised.

If an affected order is cancelled after payment, the relevant amount will be refunded.

10. Discounts and Promotional Offers

Discount codes and promotional offers:

Must be used within the stated validity period;
Cannot normally be exchanged for cash;
May be limited to specific products, countries or customers;
May require a minimum order value;
May not be combined unless expressly stated;
May be limited to one use per person, account, household or order.

Discounts cannot normally be applied retrospectively to completed orders.

We may suspend or cancel a promotion where we reasonably suspect fraud, misuse, technical errors or activity that violates the promotion’s conditions.

11. Placing an Order

By placing an order, you are making an offer to purchase the products in your cart.

You are responsible for checking before payment:

The selected products;
Quantities and variations;
Delivery address;
Billing information;
Contact information;
Total price;
Delivery method.

After an order is submitted, you may receive an automated acknowledgement. This acknowledgement confirms that we received your order but does not necessarily mean that the order has been accepted.

A contract is formed when we accept the order, process it for fulfilment or dispatch the products, depending on the applicable checkout process.

12. Order Refusal and Cancellation

We reserve the right to refuse or cancel an order for legitimate reasons, including:

Product unavailability;
Incorrect pricing or product information;
Failed or unauthorised payment;
Suspected fraud or misuse;
Unusually large purchase quantities;
Delivery restrictions;
Breach of these Terms;
Inability to verify customer or delivery information;
Legal or regulatory restrictions.

Where possible, we will notify you using the contact information provided with the order.

If an order is cancelled after payment, the affected amount will be refunded, except where payment must lawfully be withheld due to fraud, a dispute or another legal requirement.

13. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment details, you confirm that:

You are authorised to use the selected payment method;
The information provided is accurate;
Sufficient funds or credit are available;
The payment is not fraudulent or unauthorised.

Payments may be processed by independent third-party providers. We do not normally store complete payment card details.

Payment providers may perform security, identity and fraud-prevention checks. A transaction may be delayed or rejected where verification cannot be completed.

14. Delivery

We deliver to the countries and regions made available during checkout.

Estimated delivery periods are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

Customs inspections;
Carrier delays;
Weather conditions;
Transport disruptions;
Public holidays;
Incorrect or incomplete addresses;
Strikes or industrial action;
Border restrictions;
Security incidents;
Natural disasters;
Other exceptional events.

We will remain responsible for fulfilling our legal obligations and will take reasonable steps to assist customers where a delivery is delayed or lost.

Additional information is available in our Shipping Policy.

15. Delivery Information and Customer Responsibility

You must provide a complete and accurate delivery address.

Stone and Scents is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Where an order is returned because:

The address was incorrect or incomplete;
Delivery was refused;
The package was not collected;
The carrier could not contact the customer;
Import charges were refused where lawfully payable by the customer;

we may deduct reasonable and documented delivery or return costs from the refund where permitted by law.

Any new delivery attempt may require payment of an additional delivery fee.

16. Customs, Duties and Import Charges

Orders delivered across international borders may be subject to customs procedures, import duties, taxes or handling charges.

Where such charges are not included at checkout, they may be collected by the relevant authority or delivery provider.

Responsibility for these charges depends on the destination, the sales arrangement and applicable law. Any charges payable by the customer should be disclosed before purchase where legally required.

Customers must not provide false information or ask Stone and Scents to incorrectly declare the nature or value of an order.

17. Right to Cancel Online Purchases

Customers in the European Union, European Economic Area and United Kingdom may have a legal right to cancel eligible online purchases within 14 days without providing a reason.

For goods, the cancellation period normally begins on the day after the customer, or a person designated by the customer, receives the order.

To exercise this right, you must communicate a clear decision to cancel within the applicable period by contacting:

info@stoneandscents.com

After notifying us, you must return the products within the period required by applicable law.

Products must be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where a product has been handled beyond what would reasonably be permitted in a physical store, we may reduce the refund to reflect any loss in value, where permitted by law.

Certain statutory exceptions may apply depending on the product, its condition and applicable law.

Nothing in these Terms limits any mandatory cancellation right available to you.

18. Returns and Refunds

Returns, refunds, damaged products and incorrect deliveries are governed by our Return and Refund Policy.

Customers should contact us before returning a product so that we can provide the correct instructions and return destination.

Products must not be sent to an address shown on a shipping label without prior confirmation, as the label may identify a carrier, supplier or logistics facility that is not authorised to receive customer returns.

Where a valid refund is approved, it will normally be issued to the original payment method.

The time required for the refund to appear depends on the payment provider or financial institution.

Nothing in our Return and Refund Policy or these Terms removes your statutory rights.

19. Faulty, Damaged or Incorrect Products

Damaged;
Defective;
Incomplete;
Different from the product ordered;
Not as described.

To investigate the issue, we may reasonably request:

Your order number;
Photographs or videos;
A description of the problem;
Photographs of the packaging and delivery label;
Other information necessary to verify the claim.

You should not discard the product or packaging until we have assessed the issue, unless doing so is necessary for health or safety reasons.

Depending on the circumstances and applicable law, the available solution may include a repair, replacement, price reduction or refund.

20. Risk and Ownership

Responsibility for the products passes to the customer when the customer, or a person identified by the customer other than the carrier, receives physical possession of them, except where applicable law provides otherwise.

Ownership of the products passes after full payment has been received.

This section does not limit any mandatory consumer rights regarding delivery, loss or damage.

21. Personal Use and Resale

Unless we expressly approve otherwise, products are sold for personal use and not for unauthorised commercial resale.

You may not:

Resell products using misleading information;
Alter labels or packaging to misrepresent the product;
Claim to be an authorised representative of Stone and Scents;
Use our branding without permission;
Purchase products as part of fraudulent or abusive activity.

Wholesale or commercial enquiries should be submitted to info@stoneandscents.com.

22. Website Accounts

Where customer accounts are available, you are responsible for:

Providing accurate information;
Maintaining the confidentiality of your password;
Restricting access to your device;
Informing us of suspected unauthorised access;
Keeping your contact details current.

We may suspend or close an account where we reasonably suspect fraud, misuse, security risks or a serious breach of these Terms.

23. Permitted Use of the Website

You may use our website only for lawful personal or commercial purchasing purposes.

You must not:

Use the website for fraudulent or unlawful activity;
Interfere with the website’s security or operation;
Introduce viruses, malicious code or harmful technology;
Attempt to access restricted systems or data;
Scrape, copy or extract website content without permission;
Use automated systems to place abusive or fraudulent orders;
Impersonate another person;
Submit false reviews or misleading information;
Infringe intellectual property or privacy rights;
Use the website in a way that harms Stone and Scents or other users.

We may restrict access where necessary to protect the website, customers or our legal rights.

24. Intellectual Property

All content made available through the Stone and Scents website, including:

Brand names;
Logos;
Product photography;
Graphics;
Videos;
Written content;
Website layouts;
Designs;
Promotional materials;

is owned by, licensed to or lawfully used by Stone and Scents and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell or commercially exploit this content without prior written permission.

Third-party trademarks, fragrance names or brand references remain the property of their respective owners. Their appearance does not imply ownership, endorsement or affiliation unless expressly stated.

25. Customer Reviews and Submitted Content

Where you submit a review, photograph, video, comment or other content, you confirm that:

The content reflects your genuine experience;
You own the content or have permission to submit it;
It does not infringe another person’s rights;
It is not false, defamatory, discriminatory or unlawful;
It does not contain malicious code or confidential information.

You grant Stone and Scents a non-exclusive, worldwide, royalty-free licence to display, reproduce and use the submitted content for operating and promoting the store, subject to applicable privacy and consumer laws.

We may remove content that violates these Terms, but we will not alter genuine reviews solely because they are negative.

26. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

Payment providers;
Delivery providers;
Social media platforms;
Review platforms;
Analytics services;
Advertising services.

Third-party services operate under their own terms and privacy policies. Stone and Scents does not control their independent websites, services or practices.

The presence of a link does not necessarily mean that we endorse the third party.

27. Privacy and Personal Data

We collect and process personal data according to our Privacy Policy and applicable data protection laws.

By using our website, you acknowledge that certain personal information must be processed to:

Accept payments;
Fulfil orders;
Arrange delivery;
Provide customer support;
Prevent fraud;
Comply with legal requirements.

Please review our Privacy Policy for further information.

28. Website Availability

We aim to keep our website available and secure, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict the website to:

Perform maintenance;
Install updates;
Improve security;
Correct errors;
Respond to technical problems;
Comply with legal obligations.

We are not responsible for temporary unavailability caused by circumstances outside our reasonable control.

29. Disclaimer of Warranties

We provide our website and services with reasonable care and skill.

To the maximum extent permitted by law, we do not guarantee that:

The website will always be available;
The website will be completely free from technical errors;
Every product will meet subjective preferences;
Fragrance performance will be identical for every customer;
Information provided by third parties will always be error-free.

Nothing in this section excludes guarantees, warranties or rights that cannot legally be excluded.

30. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of mandatory consumer rights;
Defective products where liability cannot legally be excluded;
Any other liability that cannot be excluded under applicable law.

Subject to these protections, Stone and Scents will not be responsible for losses that:

Were not reasonably foreseeable when the contract was formed;
Result from misuse contrary to product instructions;
Result from inaccurate information provided by the customer;
Relate to business losses arising from a consumer purchase;
Result from events outside our reasonable control.

Any limitation will apply only to the extent permitted by applicable law.

31. Indemnity for Unlawful Use

Where legally permitted, you agree to be responsible for losses, claims or reasonable costs caused by your unlawful use of our website, fraudulent activity or deliberate violation of these Terms.

This section does not apply where it would unfairly restrict a consumer’s legal rights.

32. Events Outside Our Control

We will not be responsible for a delay or failure caused by an event outside our reasonable control, including:

Natural disasters;
War or civil unrest;
Epidemics or public health emergencies;
Government restrictions;
Transport or customs disruption;
Strikes;
Power or internet failures;
Cyberattacks;
Carrier failures;
Supply-chain interruptions.

We will take reasonable steps to minimise the effects of the event and fulfil our legal obligations.

If fulfilment becomes impossible or is delayed beyond a legally acceptable period, you may have the right to cancel and receive a refund.

33. Complaints and Customer Support

Questions or complaints should be submitted to:

info@stoneandscents.com

Please include:

Your full name;
Order number;
Description of the issue;
Relevant photographs or documents.

We aim to review complaints fairly and within a reasonable period.

Submitting a complaint to us does not prevent you from exercising any right to contact a consumer protection authority, alternative dispute resolution body or court.

34. Changes to These Terms

We may update these Terms to reflect changes to:

Our products or services;
Website functionality;
Payment or delivery providers;
Legal requirements;
Security practices;
Business operations.

The version that applies to an order will normally be the version in effect when the order was placed.

The latest version will be published on our website with the updated revision date.

35. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

36. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Any waiver must be clear and apply only to the specific circumstances for which it was given.

37. Transfer of Rights

We may transfer our rights and obligations under these Terms as part of a lawful business sale, restructuring or transfer, provided that doing so does not reduce your consumer rights.

Customers may not transfer their contractual rights to another person without our consent, except where applicable law permits otherwise.

38. Governing Law and Jurisdiction

These Terms and any contract formed through our website will be governed by the laws applicable to the establishment and operation of Stone and Scents.

If you are a consumer, this choice of law does not remove any mandatory consumer protections available under the laws of the country where you normally reside.

Any dispute may be submitted to a competent court according to applicable consumer and jurisdiction rules.

Nothing in these Terms requires a consumer to waive the protection of a mandatory local law or to bring proceedings exclusively in a foreign country where such a requirement would be unlawful.

39. Entire Agreement

These Terms, together with our:

Privacy Policy;
Return and Refund Policy;
Shipping Policy;
Cookie Policy;
Any specific promotional conditions;

form the agreement governing purchases and use of our online store.

If there is a conflict, mandatory consumer law will take priority.

40. Contact Information

For questions about these Terms or an order, contact:

Stone and Scents
Email: info@stoneandscents.com
Store type: Online-only retail store